Delete Account | ShowMe - UK Remote Property Viewing Platform

At ShowMe, we respect your right to control your personal data. You can request deletion of your account at any time. This page explains the process and what happens to your information.

How to Request Account Deletion

You can request deletion of your ShowMe account using any of the following methods:

1 In-App Request

Open the ShowMe app → Go to Profile → Settings → Account → Delete Account. Follow the prompts to confirm your deletion request.

2 Email Request

Send an email to privacy@techfxsolutions.co.uk with the subject line "Account Deletion Request". Include your registered email address and full name for verification.

3 Written Request

Send a written request to our registered address:

Godse TechFx Solutions Limited
Lytchett House, 13 Freeland Park
Wareham Road, Poole, Dorset
United Kingdom, BH16 6FA

ℹ️ Processing Time: Account deletion requests are typically processed within 30 days. You will receive a confirmation email once your account has been deleted.

What Data Will Be Deleted

Upon successful account deletion, the following personal data will be permanently removed from our systems:

🗑️ Account profile information

🗑️ Email address & phone number

🗑️ Profile photo

🗑️ Chat messages & communication logs

🗑️ Location history & GPS data

🗑️ Property viewing preferences

🗑️ Saved properties & searches

🗑️ Push notification tokens

Data Retained for Legal & Compliance Reasons

In accordance with UK legal requirements and our compliance obligations, certain data must be retained even after account deletion. This data is stored securely and only accessed when required by law.

⚠️ Important: The retention of this data is required by law for tax, financial, and regulatory compliance purposes. It cannot be deleted upon request but will be automatically purged after the retention period expires.

Data Type	Retention Period	Reason
User account data	Until deletion request	Active service provision
Booking and payment data	7 years	UK tax & financial regulations (HMRC)
Agent KYC documents	7 years after deactivation	Anti-money laundering (AML) compliance
Communication logs & support requests	3–5 years	Dispute resolution & legal proceedings
Anonymized analytics data	Indefinitely	Service improvement (not personally identifiable)

What Happens After Deletion

Immediate Effect: You will be logged out of all devices and unable to access your account.
App Access: You will need to create a new account if you wish to use ShowMe again in the future.
Active Bookings: Any pending bookings will be cancelled and refunds processed according to our Terms of Service.
Agent Accounts: Outstanding earnings will be paid out before account closure. KYC documents are retained as per legal requirements.
Reviews: Reviews you have left may be anonymized rather than deleted to maintain platform integrity.

Your Rights Under GDPR

As a user in the UK or EU, you have additional rights under the General Data Protection Regulation (GDPR):

Right to Access: Request a copy of all data we hold about you
Right to Rectification: Correct any inaccurate personal data
Right to Erasure: Request deletion of your personal data (this page)
Right to Portability: Receive your data in a machine-readable format
Right to Object: Object to processing of your personal data

For any GDPR-related requests, please contact our Data Protection team at privacy@techfxsolutions.co.uk.

Contact Us

If you have any questions about account deletion or data retention, please contact us:

Email: privacy@techfxsolutions.co.uk
Support: support.showme@techfxsolutions.co.uk
Company: Godse TechFx Solutions Limited
Address: Lytchett House, 13 Freeland Park, Wareham Road, Poole, Dorset, United Kingdom, BH16 6FA

Delete Your Account