Privacy Policy

The ShowMe website (https://www.showme.techfxsolutions.co.uk/) and the ShowMe app (the "Site and App") are owned and operated by Godse TechFx Solutions Limited. Godse TechFx Solutions Limited is the data controller and can be contacted at:

Purpose

The purpose of this privacy policy (this "Privacy Policy") is to inform users of our Site of the following:

1. The personal data we will collect;
2. Use of collected data;
3. Who has access to the data collected;
4. The rights of Site users; and
5. The Site's cookie policy.

This Privacy Policy applies in addition to the terms and conditions of our Site.

GDPR

For users in the European Union, we adhere to the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, known as the General Data Protection Regulation (the "GDPR"). For users in the United Kingdom, we adhere to the GDPR as enshrined in the Data Protection Act 2018.

We have not appointed a Data Protection Officer as we do not fall within the categories of controllers and processors required to appoint a Data Protection Officer under Article 37 of the GDPR.

Consent

By using our Site users agree that they consent to the conditions set out in this Privacy Policy.

When the legal basis for us processing your personal data is that you have provided your consent to that processing, you may withdraw your consent at any time. If you withdraw your consent, it will not make processing which we completed before you withdrew your consent unlawful.

You can withdraw your consent by: updating your privacy preferences within the App, using the unsubscribe link in our communications, adjusting your device settings, or by contacting us at support.showme@techfxsolutions.co.uk. Withdrawing consent will not affect the lawfulness of any processing carried out prior to withdrawal. Please note that withdrawal of consent may limit access to certain features of the Platform.

Legal Basis for Processing

We collect and process personal data about users in the EU only when we have a legal basis for doing so under Article 6 of the GDPR.

We rely on the following legal bases to collect and process the personal data of users in the EU:

1. Consent: Users have provided their consent to the processing of their data for one or more specific purposes;
2. Legitimate Interest: Processing of user personal data is necessary for us or a third party to pursue a legitimate interest. Our legitimate interests include maintaining platform security, preventing fraud, providing quality service, enforcing our terms, resolving disputes, and improving our Platform;
3. Contractual Necessity: Processing of user personal data is necessary for the performance of a contract. If you do not provide the personal data necessary to perform our contract with you, we may be unable to provide key services such as creating an account, booking viewings, processing payments, or enabling remote property tours;
4. Legal Obligation: Processing of user personal data is necessary for us to comply with a legal obligation. Failure to provide such data may prevent account registration, payment processing, or compliance with UK regulations.

Personal Data We Collect

We only collect data that helps us achieve the purpose set out in this Privacy Policy. We will not collect any additional data beyond the data listed below without notifying you first.

Data Collected Automatically

When you visit and use our Site, we may automatically collect and store the following information:

• IP address
• Location
• Hardware and software details
• Clicked links
• Content viewed
• Monitoring data
• Performance data
• Troubleshooting data

Data Collected in a Non-Automatic Way

We may also collect the following data when you perform certain functions on our Site:

• First and last name
• Age
• Date of birth
• Email address
• Phone number
• Address
• Payment information
• Auto fill data

This data may be collected using the following methods:

1. Account Registration: Name, email, phone number, password, date of birth, profile photo
2. Booking a Viewing: Selected properties, preferred time/date, payment info
3. Uploading Documents: ID, selfie, proof of address (for agents)
4. Communication: Messages sent via chat or video, questions asked
5. Ratings & Reviews: Ratings, feedback comments
6. Video Calls / Check-in: Camera/microphone access (for live viewings), GPS

How We Use Personal Data

Data collected on our Site will only be used for the purposes specified in this Privacy Policy or indicated on the relevant pages of our Site.

Automatically Collected Data is Used For:

• Statistics & Analytics: Understand platform usage patterns, most popular properties/features, improve user experience
• Fraud Detection & Security: Detect suspicious behavior, prevent unauthorized access, secure payments and accounts
• Service Improvement: Optimize website/app performance, fix bugs, enhance functionality
• Location-Based Services: Help match overseas users with local agents, facilitate remote property viewings
• Marketing & Personalization (with consent): Tailor content, promotions, and notifications
• Technical Support: Troubleshoot errors, crash reports, and improve platform stability

User-Provided Data is Used For:

• Service Fulfillment: Bookings, remote viewings, agent assignments
• Payment Processing: Stripe Connect payments, refunds, and payouts
• Verification & Compliance: KYC for agents, legal obligations, anti-fraud measures
• Customer Support: Answer questions, resolve disputes, technical assistance
• Platform Improvement: Analytics on user behavior, preferences, feedback
• Marketing & Communication (Consent Required): Email notifications, promotions, optional notifications

Who We Share Personal Data With

Employees

We may disclose user data to any member of our organisation who reasonably needs access to user data to achieve the purposes set out in this Privacy Policy.

Third Parties

We may share user data with the following third parties:

• Payment Processors (Stripe, PayPal)
• Cloud & Hosting Providers (AWS, Google Cloud, Azure)
• Video / Call Providers (Zoom, Twilio, Agora, etc.)
• Analytics Providers (Google Analytics, Mixpanel, etc.)
• Email & Notification Services (SendGrid, Mailtrap)
• Legal / Regulatory Authorities

We may share the following user data with third parties:

• Payment information, transaction details, and user account info necessary for payment settlement
• Server logs and technical information
• Video/audio streams, session metadata, and user identifiers
• Anonymized or pseudonymized data
• Email addresses and messaging logs
• Relevant personal data necessary for legal obligations

Third parties will not be able to access user data beyond what is reasonably necessary to achieve the given purpose.

Other Disclosures

We will not sell or share your data with other third parties, except in the following cases:

• If the law requires it
• If it is required for any legal proceeding
• To prove or protect our legal rights
• To buyers or potential buyers of this company in the event that we seek to sell the company

If you follow hyperlinks from our Site to another Site, please note that we are not responsible for and have no control over their privacy policies and practices.

How Long We Store Personal Data

We retain personal data only for as long as necessary to provide our services, fulfill contractual or legal obligations, and resolve disputes. Specific retention periods are as follows:

• User account data: Retained while account is active or until deletion request
• Booking and payment data: 7 years
• Agent verification (KYC) documents: 7 years after deactivation
• Communication logs and support requests: 3–5 years
• Anonymized or aggregated data for analytics: Indefinitely

Users can request deletion of their personal data at any time; however, certain data may need to be retained to comply with legal obligations.

How We Protect Your Personal Data

ShowMe takes the security of your personal data seriously. We implement appropriate technical, administrative, and physical measures to protect your data from unauthorized access, disclosure, alteration, or destruction. This includes:

• Encryption in transit and at rest
• Secure authentication
• Role-based access
• Monitoring for suspicious activity
• Regular backups
• Secure storage with trusted third-party providers

Payment information is processed only through PCI-DSS compliant services, and all third parties we work with are required to maintain robust security measures.

While we take all reasonable precautions to ensure that user data is secure and that users are protected, there always remains the risk of harm. The Internet as a whole can be insecure at times and therefore we are unable to guarantee the security of user data beyond what is reasonably practical.

Your Rights as a User

Under the GDPR, you have the following rights:

• Right to be informed
• Right of access
• Right to rectification
• Right to erasure
• Right to restrict processing
• Right to data portability
• Right to object

Children

The minimum age to use our website is 18 years of age. We do not knowingly collect or use personal data from children under 16 years of age. If we learn that we have collected personal data from a child under 16 years of age, the personal data will be deleted as soon as possible. If a child under 16 years of age has provided us with personal data their parent or guardian may contact our privacy officer.

How to Access, Modify, Delete, or Challenge the Data Collected

If you would like to know if we have collected your personal data, how we have used your personal data, if we have disclosed your personal data and to who we disclosed your personal data, if you would like your data to be deleted or modified in any way, or if you would like to exercise any of your other rights under the GDPR, please contact our privacy officer at: privacy@techfxsolutions.co.uk

Do Not Track Notice

Do Not Track ("DNT") is a privacy preference that you can set in certain web browsers. We respond to browser-initiated DNT signals. If we receive a DNT signal that indicates a user does not wish to be tracked, we will not track that user. We are not responsible for and cannot guarantee how any third parties who interact with our Site and your data will respond to DNT signals.

How to Opt-Out of Data Collection, Use or Disclosure

In addition to the methods described above, we provide the following specific opt-out methods:

1. Marketing communications (email, push notifications, SMS): You can opt-out via unsubscribe links or in-app settings.
2. Analytics or tracking cookies: You can opt-out via cookie banner, browser settings, or in-app privacy settings.
3. Third-party sharing for marketing purposes: You can opt-out via consent settings or disabling marketing cookies.

Cookie Policy

A cookie is a small file, stored on a user's hard drive by a website. Its purpose is to collect data relating to the user's browsing habits. You can choose to be notified each time a cookie is transmitted. You can also choose to disable cookies entirely in your internet browser, but this may decrease the quality of your user experience.

We use the following types of cookies on our Site:

1. Functional cookies: Used to remember the selections you make on our Site so that your selections are saved for your next visits;
2. Analytical cookies: Allow us to improve the design and functionality of our Site by collecting data on how you access our Site;
3. Targeting cookies: Collect data on how you use the Site and your preferences to personalise the information you see;
4. Third-Party Cookies: Created by websites other than ours for purposes including:
   • Track anonymized user interactions to measure platform usage and performance improvement
   • Monitor user preferences to tailor advertisements around their interests
   • Manage session connections and performance metrics

International Data Transfers

Personal data may be transferred to countries outside the UK where our trusted service providers operate such as cloud hosting, payment processors, and video call platforms, including the United States, Ireland, Germany, and the Netherlands. We ensure all transfers comply with applicable data protection laws and appropriate safeguards, such as encryption and Standard Contractual Clauses, are in place to protect your data.

Modifications

This Privacy Policy may be amended from time to time in order to maintain compliance with the law and to reflect any changes to our data collection process. When we amend this Privacy Policy we will update the "Effective Date" at the top of this Privacy Policy. We recommend that our users periodically review our Privacy Policy to ensure that they are notified of any updates. If necessary, we may notify users by email of changes to this Privacy Policy.

Complaints

If you have any complaints about how we process your personal data, please contact us through the contact methods listed below so that we can, where possible, resolve the issue. If you feel we have not addressed your concern in a satisfactory manner you may contact a supervisory authority. You also have the right to directly make a complaint to a supervisory authority. You can lodge a complaint with a supervisory authority by contacting the Information Commissioner's Office (ICO).

Contact Information

If you have any questions, concerns or complaints, you can contact our privacy officer at:

© 2026 Godse TechFx Solutions Limited. All rights reserved.